Can AI work with PR? Forbes Editorial

Posted on February 28, 2023 by Mark Macias

A few years ago, a friend and co-founder of a major retail startup asked me a question over dinner: Why can’t AI be used in PR?

He explained how AI was helping his startup sell products by predicting which products would be best sellers. If AI could help sell shoes and clothes, why couldn’t it work to sell news stories?

That conversation inspired a recent article I wrote for Forbes: Artificial Intelligence in PR: Is it Science Fiction. You can read that story here but if you’re short on time, here are the quick takeaways.

There’s not enough Big Data in PR to Use AI

You need billions of data points for AI to learn, grow and predict over time. But more importantly, you need quality data. If AI uses incomplete or unreliable data, it will never be able to learn and develop.

PR is nowhere near gathering this kind of big data for news coverage. But even if we did have big data on news generation, it wouldn’t have the critical thinking and creative mindset to create new enterprise stories from scratch. More important, this data would likely be outdated every 24 hours, meaning billions of new data points would need to be created from scratch every day.

Journalism is an Art – AI is Science

Micro journalism is one of the reasons why viewers can turn on the local news and see many stations starting with the same two or three news stories. But as the newscasts continue, that’s when micro journalism becomes more apparent.

News selection will begin to mimic its editors over time, and as editors change, so will the news selection. If AI pushed stories in the media, the ideas would all be the same since it’s trying to generate coverage that is most likely to be covered. If it’s that obvious, the story will already be in the news by the time AI suggested it.

Best PR Campaigns Leverage Critical Thinking and Creativity

AI doesn’t have the critical thinking or creativity to create enterprise news angles from scratch. And based on my experience inside the newsrooms, I don’t see that developing in my lifetime. Another reason why I don’t see AI running PR campaigns is that it is difficult to conceptualize abstract ideas into a news story. Even the most experienced publicists have difficulty consistently placing stories across different sectors and media outlets. This craft gets even harder once you start factoring in the different editorial anglings of the local, national and trade mediums.

So if you hear new buzz about AI entering PR, put up your critical thinking and ask the solid questions that machine learning has yet to think of.

About MACIAS PR

MACIAS PR was founded in 2009 by Mark Macias – a former Executive Producer with NBC and Senior Producer with CBS in New York. The top tech and healthcare PR firm uses strategies that stem from this background inside the media.

How to Apologize When the Media is Listening – Analysis in Forbes

Posted on February 23, 2023 by Mark Macias

Here’s an article that applies to everyone. That’s right – it doesn’t matter if you’re an entrepreneur, leader, follower or even a kid. At some point, you will need to apologize.

But what happens when the apology is amplified by the media?

I recently wrote an article for Forbes answering that question. I break down three tips to help anyone make sure their apology goes the right way. You can read my Forbes article here. If you’re short on time, here’s a shorter version of the key points.

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PR Blueprint for Launching Successful Publicity Campaigns

Posted on February 23, 2023 by Mark Macias

Every business owner wants to know how to get journalists to write a story on their business. Unfortunately, there is no magic formula that reveals how a story gets on the news or in the newspapers, but there are guidelines that can increase your chances for coverage.

As Executive Producer with NBC in New York, I approved story ideas from reporters, publicists and producers. Sometimes, stories were approved but later killed for various reasons.

Other times, I killed a story because it lacked visuals or had outdated information. The approval process in news is subjective, just like any other profession involving creativity, opinions and experiences. So if you get a bite from the media, move fast and don’t delay.

So how do you get journalists to cover your business? You can increase your chances for coverage by identifying what is different, new or unique about your business. It sounds simple but a lot of people forget that news is based on the root “new.” They pitch stories but forget about timeliness. If you don’t have that “new” component, your story is at a disadvantage.

You can figure out what is new about your business by asking some simple questions: Is your business contributing to the local community in a unique way we might not expect? Are you about to accomplish a feat where others have failed? What is different between you and competitors?

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Which PR Newswires have the Best Reach

Posted on February 3, 2023 by Mark Macias

Don’t fall for the spam that promises media coverage with a press release. It doesn’t work like that with the PR newswires. Press releases won’t get you on the news or TV, regardless of how much you pay for distribution.

No reporter is going to the PR newswires looking for story ideas. However, there is a role for press releases with content marketing and SEO.

Entrepreneurs frequently ask me which PR newswires are the best.

Technically, the major PR distribution companies all use the same technology so in theory, there shouldn’t be an advantage with one company over another. (I know this because we researched it).

If that’s the case, why do some press releases get more traction?

Search engines are tricky, and Google never reveals its algorithm. However, Google openly admits it places a priority on good content. If a press release is written well, and has a news peg, your chances for online exposure grow dramatically.

Writing Style and Quality Content Play Pivotal Role in Exposure

Press releases can get more exposure when the writing style is solid and not filled with grammatical errors. This includes style errors that are flagged with the PR distribution companies. If you don’t take those guidelines seriously from the beginning, it doesn’t matter who publishes your press release. It won’t get traction.

For example, a press release can’t be in first person, and quotes should be in the AP style. A poorly written press release will get buried with the search engines.

It also helps if you organically share the press release with editors. In the case with our PR agency, we always push the press release to targeted editors. This not only increases our potential for media coverage, but it introduces our story directly to the writers.

Here’s another look at when press releases can help your brand.

Get Announcement On The Record

When clients have big announcements, like a spike in users or a new partnership, press releases can get it on the record. Every time our PR agency wins an award, we put together a press release. And it’s led to new business.

A few years ago, I worked with a digital health client that was weeks away from receiving full recognition from the CDC for their virtual diabetes prevention program. We prepared a press release in advance so the company would be ready for the announcement.

Today, if you research this company online you will read how it was the first CDC virtual provider recognized for the diabetes prevention program. That exposure wouldn’t have been possible without a press release.

About Mark Macias

Mark Macias is a former Executive Producer with NBC, Senior Producer with CBS, and frequent contributor to Forbes, CNBC and Entrepreneur. City & State Magazine named him to their PR Power 50 list in New York. He founded MACIAS PR in 2009. The agency has led B2B and B2C media campaigns for brands across healthcare, tech, politics and nonprofits.

Most Valuable Person Missing from the Boardroom

Posted on February 2, 2023 by Mark Macias

Surrounding yourself with smart advisors will make any entrepreneur better. But when it comes to the corporate boardroom, unfortunately, politics can push out the best.

Over the years, I’ve worked with entrepreneurs, CEOs, politicians and experienced marketers who wanted to elevate their brand with the media. Without any question, the leaders who shared the most information with their publicists got the best media coverage.

For more than three years, my PR agency led the publicity strategy for the highly popular weight loss program, Noom. Back in 2016, few people had heard of this brand, but today, it’s one of the largest weight loss programs.

Growth Driven by Intention

When I first started working with Noom, the health tech company didn’t have a CMO to keep me away from their cofounders. As a result, I had full reign to gather information and learn about new updates. This open-door policy with the founders gave me unfiltered access to conversations that kept me in the loop and inspired new ideas.

This access led to publicity with all of the major publications, including Entrepreneur, CNBC, NBC Today Show, TechCrunch and Washington Post. In 2018, Google named Noom one of the top search terms in the health and fitness section.

I don’t share this to brag. I share this as an example of what can happen when you let your PR team or publicist run with unfiltered information.

Believe it or not, there are many leaders who don’t like their outside publicist speaking directly with their CEO. I’m sure there are logical reasons for this: They don’t want to waste their CEO’s time, maybe the CEO wants a buffer with the publicist, or they want to keep internal information, well, internal.

That’s understandable. But internal check-ins provide your publicist with unfiltered information that could inspire new media campaigns. News must be new and timely. The hardest media campaigns involve stagnant brands that don’t introduce new elements.

And if an internal crisis begins brewing, make sure your communications person has a seat at the table. And not just any seat, but the most pronounced seat.

I always tell my team we sell the big picture but communicate the details. These details are the nuances that typically pique the interest of reporters. If your gatekeeper doesn’t communicate these nuances, you are less likely to succeed in the strategy of publicity.

About Mark Macias

Mark Macias is a former Executive Producer with NBC, Senior Producer with CBS, and frequent contributor to Forbes, CNBC and Entrepreneur. City & State Magazine named him to their PR Power 50 list in New York. MACIAS PR has led B2B and B2C media campaigns for brands across healthcare, tech, politics and nonprofits.

The Future of Brands – Forbes Analysis

Posted on February 2, 2023 by Mark Macias

In the future, brands will not look anything like they do today. Yes, we will have names like Coke, Netflix and Starbucks but their upstart competitors will have a huge advantage when it comes to the world of digital competition.

In the 1990s and earlier, it took years to build a brand. But today, you can build a brand in days with strategic help from search engines.

Think about it: when you’re looking for a restaurant near you, you probably go right to your phone. We don’t need to remember brands anymore. Instead, we search for “best restaurants near me” — and Google provides the list.

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Gen. Z Consumer Market Survey Reveals What Motivates this Generation to Buy

Posted on January 31, 2023 by Mark Macias

The consumer market changes quickly, and Gen. Z is leading the charge. It seems like yesterday we were discussing how Millennials were disrupting the workforce. Now, there’s a bigger change in business right around the corner.

In less than 5 years, Generation Z is projected to overtake Millennials when it comes to buying power. If you’re trying to sell any product or service, you better learn quickly how to target this sophisticated group of consumers.

Unlike previous generations, social media won’t close the deal. And forget about TV ads. So how do you reach and motivate Generation Z?

MACIAS PR recently worked with the online news portal, Brooklyn Chatter, to gain more insight into this generation. Read on to see what our online survey found.

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Insider Look: What Journalists Look for when Writing Stories

Posted on January 30, 2023 by Mark Macias

The approval process in news is extremely subjective, just like any other profession involving creativity, opinions and experiences. During my time as Executive Producer with NBC in New York, I approved story ideas from reporters, publicists and producers.

Sometimes, stories were approved but later killed for various reasons, while other times, I had to kill a story because it lacked visuals or was outdated.

So how do you get journalists to cover your business? Here’s a general rule of the approaches our firm continues to take with our campaigns. These tactics are derived from my time inside the media.

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Forbes Analysis – Emerging Customer Behavioral Trends

Posted on January 27, 2023 by Mark Macias

January is always a great month to assess business goals and trends. Forbes recently reached out to me and other entrepreneurs, asking for some insight on customer behavior trends. What are the big trends we can anticipate this year?

You can read here. If you’re short on time, here are some of the bigger trends I think we will continue to see with consumers, staring with the advice I offered Forbes.

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AI Producing More Content – How it Impacts PR

Posted on January 18, 2023 by Mark Macias

A recent article predicted artificial intelligence will generate 90 percent of all online content by 2025. Another news article revealed editors with the popular CNET tech site have already used AI to produce news articles.

Back in 2020, I wrote an article for Forbes exploring this topic, titled “Artificial Intelligence in PR: Is it Science Fiction?” You can read the entire article by clicking on that link, but if you’re short on time, here was my prediction from 2020.

AI won’t succeed with PR because news happens too quickly. During my time running the PR campaign for the popular weight loss program, Noom, I learned how quality data helps AI. It helps the machine learn, grow and predict overtime. Machine learning can’t learn without quality data.

PR and journalism are nowhere near gathering this kind of big data for news coverage. But even if this big data on news generation was available, we would still need critical and creative thinking to launch enterprise PR campaigns.

A different article in January’s Atlantic Monthly supported this thought. The Atlantic Monthly article states it best:

“Even if ChatGPT can spit out a pretty good paragraph on AI, it can’t interview AI and labor experts, nor can it find historical documents, nor can it assess the quality of studies of technological change and employment.

It creates content out of what is already out there, with no authority, no understanding, no ability to correct itself, no way to identify genuinely new or interesting ideas. That implies that AI might make original journalism more valuable and investigative journalists more productive, while creating an enormous profusion of simpler content.“

The key to that point? AI can’t interview people like a journalist and publicist can. AI can help publicists with their research but when it comes to creating campaigns from scratch, AI doesn’t create content from scratch. It only creates content from existing content.

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