The Overlooked Consumer Group Every Campaign Should Target – Forbes Editorial

By Mark Macias

I recently wrote a story for Forbes that breaks down a hidden group of consumers that many PR campaigns miss. You can read that Forbes editorial by clicking here. A synopsis of that thought leadership is below in case you are short on time.

The social scientists define emotional motivators as those who are not shy about expressing their feelings; when they “feel,” everyone around them feels, too. And when they like something, everyone knows it. 

When a PR strategy taps into emotional motivators, you can earn a brand ambassador better than any celebrity spokesperson. In my experience, these motivators help bring a higher return on investment for any PR campaign and increase the chances that your brand will spread via word-of-mouth.

Want to learn more? Click here to read my full thought leadership on Forbes.

ABOUT MACIAS PR

MACIAS PR was founded in 2009 by Mark Macias – a former Executive Producer with NBC and Senior Producer with CBS in New York. Marketing peers named MACIAS PR the Best Strategic PR Firm while Finance Monthly named us the Top PR consulting firm from 2015 to 2021. City & State Magazine has named Mark Macias a Top 50 Political PR Player in New York.

Case Study – Noom Media & Branding Campaign

The weight loss and wellness company, Noom, had little national name recognition back in 2016, despite being popular with consumers. But all that changed after MACIAS PR took over their media coverage that year.

From the start, we faced challenges in the crowded weight loss space, and had to identify unique angles to differentiate Noom in a crowded weight loss market. Mark Macias worked closely with the founders to create a comprehensive strategy to elevate their brand via earned media.

Within the first month of collaboration, MACIAS PR secured its first story came with CBS News. The segment highlighted how Noom’s mobile app was helping pre-diabetics and diabetics manage their conditions. Over the next three years, this media coverage continued with hundreds of stories appearing with major news outlets.

Media coverage included: NBC Today Show, People Magazine, Men’s Health, Women’s Health, CNBC, PIX 11 in NYC, CNN, Fortune, TechCrunch, Entrepreneur, New York Post, and more.

MACIAS PR also helped expand Noom’s reach with Spanish consumers by placing stories with Telemundo and Univision.

B2B and B2C Media Campaign

Besides the B2C focus, Noom also needed help promoting their B2B service targeting HR leaders and providers. MACIAS PR developed a tailored B2B strategy that secured features that explained the B2B service with outlets like MobiHealthNews, The American Journal of Managed Care, Fierce Biotech, FW Pharma, Med City News, among others.

The narrative for all of these stories emphasized Noom as an employee benefit that could save companies money from a health care spend perspective.

Measurable Results from Media and Branding Campaign

Google named Noom one of the top-trending diet terms in their annual “Year in Search Report” in 2018 and 2019. This increased search exposure was a direct result of our media coverage.

And a year after we launched this branding company, Fast Company Magazine named Noom a Breakthrough Brand in 2017. Noom did not have a Chief Marketing Officer during the entire time we worked together. Our media and branding strategy came from our time working directly with the founders.

Media Exposure Helps with Fundraising

Our media campaign also helped support Noom’s fundraising goals. MACIAS PR conceptualized angles that resonated with reporters and investors, showcasing the digital health company as a top disruptor in health tech.

Despite the challenges of obtaining media coverage for investment rounds, MACIAS PR successfully navigated and ensured Noom received extensive and positive exposure. Our PR team secured media coverage for Noom’s $58 million investment round with outlets like TechCrunch, Fortune, Entrepreneur, and AlleyWatch in 2019.

Media Trained Founders and Spokespeople

Throughout the partnership, Mark Macias media trained the C-suite for all media interviews.

For a more detailed case study, please reach out to us. We can share a more in-depth case study that reveals even more successes from our 3+ year relationship with Noom. You can also get a PR estimate by clicking here.

ABOUT MACIAS PR

Finance Monthly and ACQ5 5 – an international industry award – named MACIAS PR the 2017-2020 Strategic PR Firm of the Year, and PR Firm of the Year. This was the third year in a row that Finance Monthly recognized our firm. The founder – Mark Macias – is a former Executive Producer with NBC and Senior Producer with CBS in New York. He is also a PR contributor with Entrepreneur and Forbes, providing media analysis, insight and crisis advice on timely business topics.

Are you Wasting your Money on PR? Here’s how to Find Out

Are you a good candidate for PR, or are you wasting your money? I just had a conversation with a potential client and laid out which types of businesses have an advantage with media coverage, and which are better suited for ads.

Getting media coverage is not a crap shoot. If your campaign has the right elements, you can get media coverage with the right narrative and targeted outlet. Here are a few elements that make for the strongest campaigns.

Compelling Data or Research

Data for the sake of data is not valuable. Any data or research must provide context for a news story, and it must be credible and provide insight on an emerging trend. The ideal data should alert the reader to something they do not already know. Ask yourself – is this common sense? If it is, it’s not a story. I’m able to filter through lots of bad story ideas with clients by asking them that one question.

And you don’t need to be a health tech or fintech startup to leverage this approach. It’s very likely your firm has research to support your business decisions. If you’re a realtor or investor, you might have this internal research that guides your decision-making process.

Legitimate News Updates

Over the last few years, I’ve worked with a member of Congress and the former UN Executive Secretary on Climate. These politicians were the best clients to position for news coverage because they could add color and commentary to stories in the news. But you don’t need to be a member of Congress to possess this type of knowledge. Accountants, lawyers, physicians – or anyone with a high level of expertise – can also leverage their industry insight for thought leadership. The media gravitates towards this kind of expertise, especially if the topic is timely.

I wrote an article for Entrepreneur Magazine that elaborates on other elements that will give your campaign an edge. The article is straight forward: Are you wasting your money on PR?

Message me if you need some guidance.

ABOUT MACIAS PR

Marketing peers named MACIAS PR the 2017-2020 Strategic PR Firm of the Year. In 2015, 2016 and 2017, Finance Monthly named MACIAS PR the Financial PR Firm of the Year. The founder – Mark Macias – is a former Executive Producer with NBC and Senior Producer with CBS in New York. City & State Magazine named him a PR Political Power Player in New York.

Case Study – Branding Campaign for RX Brand in Provider Space

Rising prescription costs are at the forefront of the healthcare debate. Despite this timely news issue, one digital health company had trouble standing out even though it provided a unique value proposition that lowered prescription costs.

This case study looks at how MACIAS PR helped elevate the WellRx brand by placing targeted consumer stories across TV, print and influential online news publications. You can also read a Linkedin testimonial from the company executive who worked with our agency throughout our 3+ year relationship.

Continue reading “Case Study – Branding Campaign for RX Brand in Provider Space”

How to Identify the Best PR Agency for your Business

What is the best PR agency for your organization?

There are objective measures to help you identify the best firm for your business – and it has nothing to do with a firm’s size, revenue, industry or makeup. Here are three questions to help your selection process.

Do you want national media coverage?

With today’s technology, you don’t need to be in any specific city because you can reach reporters from anywhere. However, there are advantages to being on East Coast time.

A publicist on the East Coast has more time to develop angles from overnight developments. It’s not as easy on the West Coast since most publicists are asleep when reporter assignments are handed out (5 am PST). Factor in deadlines, and you can see why people on the West Coast have less than three hours to pitch national news organizations.

Continue reading “How to Identify the Best PR Agency for your Business”

Client Case Study – Media Campaign for Nonprofit Organization

Client Case Study for Nonprofit Organization: MACIAS PR helps Regional Nonprofit Expand into National Brand as Free Tech Training Program 

Client Overview:

NPower is a nonprofit organization dedicated to bridging the digital divide and providing technology training and workforce development opportunities to underserved communities. MACIAS PR launched our PR partnership with NPower in 2016. At the time, the nonprofit organization was primarily a regional organization with programs in New York City, Baltimore and New Jersey. Over the next 7 years, MACIAS PR launched new regional media campaigns as the nonprofit expanded into Los Angeles, Detroit, San Antonio, Houston, Dayton, Raleigh, and St. Louis.

Expansion Media Strategy:

MACIAS PR played a pivotal role in supporting NPower’s expansion efforts through strategic media outreach and targeted public relations campaigns. By leveraging our extensive network of media contacts and expertise in storytelling, MACIAS PR secured widespread coverage for NPower across all new markets. We secured this media coverage in both large media markets like Houston and Dallas, as well as smaller markets, like Dayton and Raleigh, which required a different, more customized approach.

  • Dallas, San Antonio, and Houston:
    • Features in The Dallas Morning News, San Antonio Express-News, Houston Chronicle, and local television stations highlighted NPower’s programs and impact on underserved communities in Texas.
    • Interviews on TV stations and newspaper coverage provided NPower with valuable exposure and engagement opportunities within the Texas market.
  • Dayton and Raleigh:
    • Coverage in The Dayton Daily News, The News & Observer, and local TV stations showcased NPower’s efforts to address workforce development challenges in Ohio and North Carolina.
    • Feature stories on regional television networks underscored NPower’s commitment to empowering individuals through technology training and job placement programs.
  • St. Louis:
    • Features in The St. Louis Post-Dispatch, St. Louis Business Journal, and local TV stations spotlighted NPower’s initiatives to support economic growth and opportunity in Missouri.
    • Television appearances on local news channels amplified NPower’s message and reach within the St. Louis community.
  • Detroit:
    • Television appearances on local news channels in Detroit amplified NPower’s message and reach within the community.

Results and Impact:

MACIAS PR had a direct impact on the successful expansion of NPower into new media markets. Our media coverage drove awareness for their free tech training program, increased student enrollment in the program and helped ignite new strategic partnerships within the business community. Media coverage secured by MACIAS PR helped raise awareness of NPower’s mission, attract program participants and partners, and drive engagement with local stakeholders.

2023 Media Coverage

At MACIAS PR, we always say you are only as good as your last media campaign. If you click on this link, you can see the most recent annual media coverage MACIAS PR secured for NPower in 2023. It also expands on new PSA and marketing initiatives led by our agency. 

ABOUT MACIAS PR

Mark Macias founded his agency in 2009 after a long journalism career at both the local and national levels. As Executive Producer with NBC and Senior Producer with CBS in New York, Macias approved all story ideas and scripts from reporters and producers in the Special Projects unit. The unit encompassed features, medical, health, consumer and tech beats. Macias is a contributor with Entrepreneur and Forbes, providing media analysis, insight and crisis advice. City & State Magazine named him a top Political PR Player in New York in 2024. MACIAS PR was also named the 2017-2020 Strategic PR Firm of the Year, and PR Firm of the Year by Finance Monthly Magazine. 

For more information, please click here to schedule a strategy call with Mark.

Client Case Study – Compliance Service Sector Industry

Many PR campaigns require a component of compliance, including campaigns for elected officials, healthcare and financial. MACIAS PR has run media campaigns in those regulated industries. We’ve also launched media campaigns for one of the country’s largest compliance firms. Blue River Partners is based in Dallas with offices across the country. The firm approached us with help introducing their firm to fund managers via the media. It was a very targeted B2B need.

MACIAS PR worked closely with the partners to identify stories of interest. We identified thought leadership angles that helped grow their brand via the media. The Wall Street Journal, International Business Times, New York Post, Fox Business and others are just a few of the business media that covered their company.

In addition to the media coverage, MACIAS PR also organized a hedge fund and private equity forum in New York that brought together fund managers from the alternative space. We organized the event, generated publicity and helped track the attendees for future business leads.

The founding partner of the firm spoke on the panel about emerging trends he is seeing in the alternative industry. The forum was covered by the hedge fund trade publication – All About Alpha.

You can see more of our work for this compliance firm by clicking here.

ABOUT MACIAS PR

Finance Monthly named MACIAS PR the 2017-2020 Strategic PR Firm of the Year, and PR Firm of the Year. This was the third year in a row that Finance Monthly recognized our firm. The founder – Mark Macias – is a former Executive Producer with NBC and Senior Producer with CBS in New York. He’s a PR contributor with Entrepreneur and Forbes, providing media analysis, insight and crisis advice. City & State Magazine named him a 2024 top Political PR Player in New York.

Client Case Study – Private Equity Firm Commercial Real Estate

MACIAS PR launched a media, branding and crowd funding campaign for a private equity firm that needed help raising capital for their commercial real estate projects.

The PE firm had specific goals. They needed help funding their real estate projects in Arizona, Long Island and Ohio, and they wanted to target accredited investors. Equally important, the PR firm didn’t have a CMO or marketing team. MACIAS PR worked closely with their CEO to conceptualize story lines, identify media outlets and markets, and pitch reporters.

Continue reading “Client Case Study – Private Equity Firm Commercial Real Estate”

Did a Reporter Make a Mistake with your Story? How to Fix it.

What happens when the media makes a mistake with your message? Or worse, customer backlash ignites following the news? Wendy’s is a great example of how to quickly get the record straight before that incorrect messaging starts gathering momentum. 

To summarize, Wendy’s announced on yesterday’s earnings call that they were going to add digital menus that could change prices with demand. Earnings calls are usually messaged around analysts and investors, so the idea that the fast food chain found new ways to increase profits was probably perceived as a friendly audience. But I don’t think their internal comms team adequately debated how their customers would react to the news.

It only takes one reporter to coin a popular phrase for a story to go viral. And that’s what happened here. A reporter compared the surge pricing to Uber and the backlash was underway. It’s now trending on Linkedin. Yahoo has the story on their front page. And any customer, like myself who loves Wendy’s, is probably questioning that loyalty at dinner time if higher prices are sneaking into my bill.

What did Wendy’s do right?

They quickly addressed the miscommunication and said no one ever discussed raising prices during dinner. As a long time journalist with NBC and CBS, I suspect the raising prices message was likely inferred- if not outright stated to specific reporters. Reporters don’t make up quotes, especially if the message describes a menu that will change prices based on demand. I suspect Wendy’s executives quickly recognized the customer backlash and had a change of mind.

And that’s ok. If you realize a policy or pricing change wasn’t perceived as expected, it’s okay to change it and communicate it to the media. Just change it before the story goes viral. In the case with Wendy’s, the overall message should have been more clear. You can’t assume a message will be correctly interpreted with reporters. Say what you mean, and mean what you say. If you’re discussing a critical component of your business model, be clear about it. Don’t mince words.

There are still some outlets writing about this surge pricing today. The mixed messaging won’t end overnight even if Wendy’s adapted to the message overnight. Lesson for you: if the media gets your story wrong or the message is misconstrued, be quick to address it. Don’t wait for it to go viral.

ABOUT MACIAS PR

Finance Monthly named MACIAS PR the 2017-2020 Strategic PR Firm of the Year, and PR Firm of the Year. This was the third year in a row that Finance Monthly recognized our firm. The founder – Mark Macias – is a former Executive Producer with NBC and Senior Producer with CBS in New York. He’s a PR contributor with Entrepreneur and Forbes, providing media analysis, insight and crisis advice. City & State Magazine named him a 2024 top Political PR Player in New York.

Client Case Study – Campaign for Asset Management Startup

MACIAS PR launched a branding and publicity campaign for a family-owned asset management firm. At the time, the financial firm had no messaging in place, no marketing infrastructure and the company’s CEO had no experience dealing with the media. We had to build this brand from scratch while also building credibility around the founder.

Money management is a very crowded space with funds managing in the billions typically garnering all of the media coverage. As a startup fund, we had many obstacles to overcome with this media campaign. Despite the challenges, MACIAS PR secured media coverage for the client in the WSJ, FT, Barron’s, Yahoo Finance, US News, Kiplingers and more.

Our Media Strategy and Approach

Our team identified news angles and thought-provoking editorials that positioned the CEO as a Wall Street guru who wasn’t afraid to speak the truth. One of our larger media campaigns – Confessions from a Financial Advisor – told investors what they should look for when hiring a financial advisor. The story was covered by CNBC TV, CNBC online, Fox Business, Yahoo Finance, NBC Nightly Business Report and others.

Our strategy also integrated the news cycle into our campaign where we pitched our client as the expert on the timely topic. This approach led to multiple stories and segments with the WSJ, Barrons, International Business Times, Fox Business, Reuters and others. You can see these media stories on the following pages by clicking on this link to the case study.

ABOUT MACIAS PR

Finance Monthly named MACIAS PR the 2017-2020 Strategic PR Firm of the Year, and PR Firm of the Year. This was the third year in a row that Finance Monthly recognized our firm. The founder – Mark Macias – is a former Executive Producer with NBC and Senior Producer with CBS in New York. He’s a PR contributor with Entrepreneur and Forbes, providing media analysis, insight and crisis advice. City & State Magazine named him a 2024 top Political PR Player in New York.