How to Measure PR ROI

By Mark Macias

Measuring the ROI from a marketing or ad buy is fairly straight-forward, but PR has variables that can make it more difficult to asses the direct impact on the bottom line. But contrary to what most entrepreneurs believe about Public Relations being nebulous, it is possible to measure its effectiveness.

Here are six different methods to help you measure the ROI of any PR campaign:

ROI of Media Placements

In addition to the number of media placements secured by your PR firm, you should look closely at the internal distribution numbers and demographics reached from your media outreach. Many news organizations publish these numbers on their advertising pages, giving you insight into how many or what type of consumers you are reaching. This assessment can give you a measurable look at the number of consumers your PR campaign is reaching. If you look closely at the demographics, you can also determine if you are reaching the right consumer or businesses.

ROI of Credibility

Public Relations is especially effective and measurable when it comes to increasing your credibility in the service sector industries. Consumers want to know that your service has been vetted and is reliable. If you’re a hedge fund portfolio manager, potential investors will assume you are a better money manager if you’re an expert on CNBC or in the WSJ. You’re less likely to be a scam artist if the media is talking about you. This increased credibility will improve your profile with potential clients and lead to more sales.

PR ROI with Sales

It’s very difficult for a PR firm to assess the ROI from sales if the client doesn’t share internal information, however every business owner should be able to identify where their clients are coming from. A better way to keep track of PR ROI is to create a special website link for the media campaign. If customers are typing in this direct link with any search engines, you know your PR campaign is gaining traction. Analytics and Webmaster can also tell you which websites are sending you traffic.

ROI for Search Engine Rankings

Nearly every PR story helps with your website ranking because the search engines (Google, Yahoo, Bing) identify these websites as quality links. In other words, Google believes if the New York Times links to your website, you business must have value.

Here’s another way PR can help your website get a higher ranking with the search engines.

Smaller blogs frequently run stories or snippets from the larger media outlets. If you are able to get a large story in a major newspaper, there is a good chance that you can get other, smaller websites to also do a story promoting your business, which can help your SEO with the additional links.

ROI from Analytics

In October 2013, Google changed its analytics data, making it more difficult to determine key words that are sending traffic to your website. The good news is you can still measure the ROI from PR using Google Analytics. Unfortunately, a successful PR strategy gets your company into the conversation, so analytics can’t measure this aspect of PR, but if more people are finding your website using specific keywords for your company, you can safely assume the PR campaign is converting on its ROI. You can also use Google Webmaster to see more details on how the search engine queries to see if these news articles are also driving traffic to your site.

ROI of Social Media Influence

A successful PR campaign that uses video can become another way to measure the ROI of PR. It might be difficult to measure the exact ROI from these videos but you can measure the reach by video views. Marketing research also shows a video on your website can increase sales up to two-fold, not to mention the added SEO value it brings with search engines.

Mark Macias is a former Executive Producer with WNBC and Senior Producer with WCBS. He’s also the author of the communications book, Beat the Press: Your Guide to Managing the Media. Macias now consults small and large businesses on how to get publicity. You can read more on his firm at MaciasPR or MarketYourFund.com

Get My Business on the Local News

By Mark Macias

How do you get your business on the local news? Would you like to publicize a local event with the local newspaper? It’s a much different approach than trying to get your business on the national news.

Local newsrooms operate differently than national newsrooms like CBS and NBC. Likewise, local news markets approach the approval process differently based on the city or region of the country. For example, a local story in Miami will be covered differently than a similar local story in Phoenix or New York.

As a reporter and news producer who worked in Phoenix and Miami, I recommend putting your thoughts in a concise email first. By putting your thoughts in writing, you will have a more concise and focused story idea. Once you put your thoughts on paper, pick up the phone and call. I say put your thoughts on paper before you call because most people ramble on when they get a reporter or producer on the phone. They lose their focus and as a result, lose their one opportunity at publicity.

It should be common sense, but don’t call as the newscast is about to start – or in the middle of it. However, here’s a media insider tip: call as the newscast is ending. This is when the desk and producers are unwinding, waiting for time to pass so they can go home. It is also when they will be most receptive to your story pitch.

And if you’re in a large TV market like Los Angeles or New York, consider targeting the smaller news outlets.

In New York, there are several smaller cable news outlets that operate like smaller TV markets – News 12 and NY1. Just remember, you only get one shot to pitch your story, so make sure you have that story angle down.

Mark Macias is a former Executive Producer with WNBC and Senior Producer with WCBS. He’s also the author of the communications book, Beat the Press: Your Guide to Managing the Media. Macias now consults small and large businesses on how to get publicity. You can read more on his firm at MaciasPR or MarketYourFund.com

 

How PR Helps with SEO

By Mark Macias

If you type “PR Help” in Google, you will see a link to public relations site on the first page, called PR Help.  That high profile search engine ranking didn’t happen by accident and it didn’t arrive solely because of the website name.

It was a choreographed PR strategy that took a little less than 3-months to achieve.

There are many strategies that can help push your website ranking with the search engines: key word optimization, Internet marketing, promoting your website through back links – but one of the most cost-effective ways to increase your search ranking is via public relations.

It is called Search Engine Optimization or SEO for short.

How can PR my search engine ranking?

If you want potential clients or customers to find your website via search engines, consider looking to public relations as an alternative.

Unlike online ads, which expire with your budget, with public relations, your news stories keep working long after your media campaign is over, especially if you can convince the news outlet to post a link to your website.

All of the search engines will rightfully believe your company has more valuable information if a prominent news organization, like the New York Times, posts a website link to your website. That in turn, will raise your profile and ranking with the search engines.

Here’s another way PR can help your website get a higher ranking with the search engines.

Smaller blogs frequently run stories or snippets from the larger media outlets. If a major newspaper runs a story on your company, there is a good chance smaller websites will want to run the story, which helps your SEO.

So before you devote that marketing budget to Facebook ads, take a minute to research the ROI of PR.

Mark Macias is a former Executive Producer with WNBC and Senior Producer with WCBS. He’s also the author of the communications book, Beat the Press: Your Guide to Managing the Media. Macias now consults small and large businesses on how to get publicity. You can read more on his firm at MaciasPR or MarketYourFund.com

 

Crisis Communications – Protecting your Brand

By Mark Macias

It was just a little over a decade ago when newspapers wrote what they wanted and TV stations didn’t fear advertisers. The news organizations were cash cows for their influence with consumers, and the community had little alternatives for news sources.

But those days are gone. The New York Daily News – one of NYC’s largest newspaper – is up sale this week even though it is losing a reported $20 million dollars a year. Even its long-time publisher, Mort Zuckerman, is giving up on the news industry.

While this is extremely bad for journalism and democracy (and it concerns me), this weakened news-state can work to your advantage as a business owner. But first, you must understand how the editorial and legal process works inside of the newsrooms.

A story with any legal ramifications doesn’t just appear on television or in the newspapers. Depending on the complexity and litigious risk of the topic, it must go through a rigorous script-approval process that reaches editors and lawyers for the corporation. The more hands that are involved with a script-approval process, the better odds you have of influencing the story’s coverage.

And don’t assume the media doesn’t care about your business or background, especially if you are the center star for an investigative report. Large media organizations, like NBC, CBS, the New York Post, do fear litigation if you have the ability to sue or ignite any underground campaign against the news agency.

Adding more scandal to editorial decision-making, the rumor inside most newsrooms is that the legal team gets a bonus if their news organization is not sued during the year. If that allegation is true, you can bet many people inside of the news organization have an invested interest in making sure you are not slandered.

So the next time you are on the negative end of a story, just remember, you do have an opportunity to give your side of the story. While the power of the ink is still with the media, businesses or people with money will grow in clout if they threaten to fight back from any negative news story.

Mark Macias is a former Executive Producer with WNBC and Senior Producer with WCBS. He’s also the author of the crisis communications book, Beat the Press: Your Guide to Managing the Media. Macias now consults small and large businesses on how to get publicity. You can read more on his firm at MaciasPR or MarketYourFund.com

Most Common Publicist Mistakes

By Mark Macias

I was going through my emails this morning and found an old story I wrote while I was a Senior Producer with CBS in New York.

A global PR agency had asked me to write an article for their employee newsletter, giving their publicists some tips on how to write a better media pitch. I reread the story and decided to repost this for business owners and entrepreneurs trying to get their stories told on the news.

Common Mistakes Made by Publicists

Every morning when I log onto my computer, I have about 100 new emails from publicists trying to get their client on the next local newscast. I want to read every email closely, but in an era of shorter staffing and larger workloads it is physically impossible to read every single pitch word-for-word. Unfortunately, I know I may be missing some good story ideas, which is bad for everyone. Viewers won’t get to see the next great product and I won’t get to pitch the next great idea.

This is why it is so important to clarify and focus your pitch off before you hit send. Publicists have only seconds to make a lasting impression with the media, and if your email doesn’t catch the eye, there is zero chance of getting on the newscast.

There is no official “right” or “wrong” way to draft a press release but there are definitely “dos” and “don’ts” that will either increase or decrease your chances of getting a reporter’s attention. Here are a few of the biggest mistakes I see publicists make with their press releases time and time again.

Publicists try to cram everything into one press release.

A press release has a purpose. It is to alert the media to your story idea, not a time to make the hard sell. Your press release should not encompass every single fact and angle for the story and it should never be more than one page. (Think white is good). The release is merely the first step towards getting you on the newscast or in the local papers. Many publicists make the mistake of trying to cram everything into one page, causing the release to lose focus or clarity. Instead, write your release so it sounds more intriguing. Look for interesting angles, ways to tease your story and pique the reporter or producer’s interest. If the journalist finds your story interesting, trust me, he or she will follow-up with you and ask you about the facts you left out of the initial release.

Publicists pitch evergreen story ideas.

It’s hard to fathom how so many people pitching the media forget the basics of news. People watch the news and read the newspapers because they want to find out what is “new” that day. It’s a simple formula: news is new minus the S, yet surprisingly many publicists seem to forget this in their pitches.

This is why you should never send a news release that sounds like it could have been written a year ago. I frequently get the same email pitches from publicists that they pitched me several months earlier. They probably assumed I wouldn’t remember it or perhaps they think I didn’t read their release the first time. No, I didn’t pitch their story the first time because it wasn’t new.

Laser hair removal is not new no matter how you try to spin it. However, the fiscal stimulus plan is new and a good publicist will find a way to link their salon to the new fiscal stimulus plan. In late February, I read an article about a salon in Springfield, Illinois that was offering its own stimulus plan for people who lost their job. The reporter wrote about how the salon was offering free haircuts to people who were about to go in for a job interview. They only had to tell the receptionist that they were in for the “stimulus haircut.” The article also profiled the salon’s new royalty rewards program, which essentially offered 25 percent off a haircut over the course of the program. This article was a great public relations coup that raised the salon’s profile in the community. And, it was a timely piece of work that could travel anywhere (in other words copied by other publicists in other cities). Finding a timely article isn’t as difficult as it sounds. It’s actually quite easy once you learn how to learn to follow the news cycle.

Publicists don’t personalize their pitch.

It’s okay to pitch the same story idea to different news outlets, in fact, I encourage it. You never want to limit your success to one person, and the more people who read your news release, the better chance you have of getting it read. However, I am not a fan of massive email blasts. It’s just another form of spam and it usually ends up getting automatically filtered into my outlook junk mail box without me even knowing it.

You don’t have to rewrite the release, but you should add a one-liner at the top of the email, telling the producer or reporter why this is a good story idea for him or her. Also, take the time to research the right reporter or producer. If you’re pitching a consumer story idea or anything that involves money, send it to the consumer reporter or producer. If you’re pitching a story on a restaurant, pitch it to the food critic or the lifestyle reporter. To me, that’s common sense, but surprisingly I frequently get pitches for sports and entertainment.

As a special projects producer, I suspect my profile in the various media databases details my broad background in consumer, entertainment, medical, lifestyle, investigative, etc. I still always forward good story ideas to the proper person, but a publicist could increase his chances for success by pitching the consumer idea directly to the consumer producer. Finding the right person is not that time consuming and you don’t even need to be subscribed to expensive database lists. Sometimes it’s as simple as looking at the company’s website or calling the news desk and asking for a name.

I understand how difficult it is to get the media’s attention. I’ve called some of my own friends in the media and I don’t even get a call back. It’s nothing personal. If you call a reporter or producer and they ask you to email them a press release or they don’t return a voicemail, it’s probably because they want you to focus the idea rather than ramble on about why you have just discovered the next great idea.

I do believe there is a home for every story idea and it’s just a matter of discovering where that outlet is. So don’t get discouraged if no one is biting on your story idea. Perhaps, you need to go back to the drawing board and find a more timely angle. Or maybe, you need to reformat that press release so it doesn’t look so cluttered. By following the above rules, you may not get on the news that day, but you will definitely improve your chances of getting your product, service, business or client on the news.

Mark Macias is a former Executive Producer with WNBC and Senior Producer with WCBS. He’s also the author of the communications book, Beat the Press: Your Guide to Managing the Media. Macias now consults small and large businesses on how to get publicity. You can read more on his firm at MaciasPR or MarketYourFund.com

 

 

Credibility for my Business

By Mark Macias

Credibility matters in life, but it especially matters if you are trying to get a story on the news.

Whenever a journalist is pitched a story, he will quietly and overtly measure the person’s expertise, integrity and experience in the industry. Journalists  want to see proof on why this person is the best expert to add color to the industry.

This is why your business must establish credibility in the online world if you want to secure credible media placements.

If a reporter doesn’t see a solid online presence, credibility questions will be raised. This doesn’t mean you won’t succeed with a media placement, but it will be a much harder story sell to the media if you can’t show why you are an expert.

Here are a few questions to address and answer before you pursue media placements.

Q) What makes you qualified to speak on this topic?

Q) How many years of experience have you spent in the industry and why does this make you more qualified than your competitors?

Q) How big is your business in comparison to others?

Q) What part of your daily routine is spent reinforcing your expertise?

Q) What do you know as an insider that others would want to know?

Q) Does your business have a direct impact on reshaping the future?

Q) Is your business positioned as a leader in any trends?

Q) Do trade organizations recognize your business as a leader or expert?

Mark Macias is a former Executive Producer with WNBC and Senior Producer with WCBS. He’s also the author of the communications book, Beat the Press: Your Guide to Managing the Media. Macias now consults small and large businesses on how to get publicity. You can read more on his firm at MaciasPR or MarketYourFund.com

Market Your Hedge Fund

Less than five percent of SEC registered hedge funds are prepared to take advantage of the new advertising rules, according to the white paper How to Market your Fund under the New SEC Rules.

Its analysis of more than 3,100 SEC registered funds showed that fewer than one in 20 had developed a public website, putting them out of reach of new investors, according to research cited in the paper. It also discovered roughly 80 percent of the funds registered with the SEC in Connecticut, identified as opportunistic in strategy, didn’t even have an email address for potential investors to contact.

The white paper was published in July 2013 by the PR firm MaciasPR and can be downloaded by clicking here.

Most hedge funds never developed an online presence fearing it would give the impression of skirting the old SEC prohibition on advertising. These hedge funds are at a huge disadvantage now that they are entering the modern world where a prominent online presence is crucial to marketing your fund.

Marketing a fund with the media is drastically different than marketing a product to the public. Every fund needs credibility before the media will even consider putting a portfolio manager on TV or quoting him as a financial expert. This is why he says it’s so crucial for all funds to establish credibility now with a strong online presence.

The white paper, How to Market your Fund under the New SEC Rules, outlines five steps hedge funds must take now to market their funds to investors.

An excerpt from the white paper includes the following steps for marketing a hedge fund to investors under the new SEC advertising rules:

Establish an Online Presence

There are multiple ways to design a website, but most developers and content marketers agree that an HTML website is better than a Flash website. Search engines like Google and Yahoo can’t read the content within flash so it makes it harder for flash websites to get picked up by search engines. What good is having a website if Google can’t find it? In addition, flash is not compatible with mobile phones, which means anyone who goes to your website from their phone won’t be able to read your content. The world is gravitating towards mobile so most developers agree it’s only a matter of time before flash websites are transitioned out. The white paper recommends developing an HTML website over a flash website.

Establish Credibility before any Media Outreach

Credibility matters in life, but it especially matters for journalists, says Macias who was a journalist for NBC, CBS and King World Productions. Whenever a portfolio manager is pitched as an expert to the media, journalists will quietly and overtly measure his expertise, integrity and experience in the financial industry. If a reporter doesn’t see an online presence on your fund, credibility questions will be raised, Macias says. Here are a few credibility questions you should be able to address and answer before your fund pursues media placements.

Q) What makes you qualified to speak on this topic?
Q) How many years of experience have you spent in the industry?
Q) How big is your fund in comparison to others?
Q) How much of your daily routine reinforces your expertise as a portfolio manager?
Q) What do you know as an insider that other investors would want to know?

Develop a Content Marketing Plan

Your team of analysts already has a wealth of research that could be turned into white papers, blogs, articles or editorials that could be marketed on the web. This is known as “content marketing.” Content marketing is one of the most effective methods for reaching new investors because it provides a real value to consumers. When promoted on the web, content marketing platforms, like nRelate or Outbrain, can help your original content reach even more targeted business readers on influential blogs and news websites.

Find the Best PR Financial Firm

Here are a few questions to help you determine which PR firm is the best fit for your hedge fund.

*Can you give me a publicity strategy for my fund?

*How do you see my fund?

*Tell me about your clients and media placements you have secured?

*Will we be working directly with you? Who is the account executive assigned to us?

*How long before we can expect to see media results?

*What is your media experience?

Develop an Email Marketing Campaign

Email marketing campaigns can be highly controversial because no one likes spam, but when executed in the proper way, they can be highly effective as an investor outreach program. The key to launching a successful email campaign is to deliver original content that educates readers on your fund. Email marketing campaigns are a great opportunity to share research that is exclusive to your fund.

Mark Macias is a former Executive Producer with WNBC and Senior Producer with WCBS. He’s also the author of the communications book, Beat the Press: Your Guide to Managing the Media. Macias now consults small and large businesses on how to get publicity. You can read more on his firm at MaciasPR or MarketYourFund.com

 

Use PR to Drive Holiday Sales

MaciasPR has just published a holiday guidebook for businesses trying to increase their holiday sales, titled: Publicity During the Holiday Season: How to Use PR to Increase Holiday Sales.

The PR guidebook written by media insider, Mark Macias, reveals tactics he learned during his career as a journalist, writer, producer and Executive Producer with the news organizations NBC, CBS, KTVK, King World Productions and the Arizona Republic.

Consumers can download the PR guidebook for free by clicking here.

The guidebook, Publicity during the Holiday Season, identifies 5-tactics business owners should apply when trying to get the media to cover their business. The guidebook elaborates on the following tactics:

Identify your Story Narrative

A good story idea will drive coverage in any market. Many business owners have a misconception that who you know is better than what you know. This section of the guidebook explains why a creative idea is more valuable than a reporter contact in the world of journalism and PR. The guidebook also gives business owners tips on how to identify a timely narrative for the holiday season.

Pitch the Ignored Reporters

Every newsroom has reporters or writers who never get the plush assignments. These may be journalists working weekends or the overnight shifts. In many situations, these are the best reporters to pitch since they have the most to gain from your good idea. This section of the guidebook explains how to come up with unconventional pitches for these reporters.

Identify your Holiday Gimmick

If you want to stand out at a holiday party, revelers need something to push you above the crowd. It’s no different with the media during the busy holiday season. This section of the guidebook teaches entrepreneurs and business owners how to identify a gimmick for coverage.

Establish Credibility with the Media

This section of the guidebook explains how business owners can position themselves as “experts” in their industry, leading to potential publicity. But before a business owner tries to position himself as an expert, he or she must first establish credibility in the community. This section reveals how business owners can establish credibility.

Preparing for the Interview

If the first four tactics are executed properly, the chances are higher that a reporter will be interested in your holiday story. But now what? Is your business prepared for the media coverage? This section of the guidebook explains how to prepare for the reporter interview.

Mark Macias is a former Executive Producer with WNBC and Senior Producer with WCBS. He’s also the author of the communications book, Beat the Press: Your Guide to Managing the Media. Macias now consults small and large businesses on how to get publicity. You can read more on his firm at MaciasPR or MarketYourFund.com

 

 

 

How to Redefine the Narrative

By: Mark Macias

It’s time for an advanced lesson in public relations.

In journalism and PR, the story narrative is crucial to success. Without a strong narrative, there will never be a media placement, regardless of how many contacts you have in the media.

During my years as a news producer with NBC and CBS, there were many times I pursued a story only to discover that the story I thought I was pursuing, changed. When this happened, we had two options – kill the story or salvage it.

In the early stages, like in your initial pitch to a reporter, it is very easy to kill the story, but when money has already been invested in a story, you learn how to salvage it.

As an Executive Producer with WNBC, I oversaw a very large production budget that funded the Special Projects unit. There were many times when I approved a story idea and we invested money into the story, only to discover half-way through the story that it wasn’t there.

This was when we had to put on our creative hats and think of ways to salvage the story – also known as redefining the narrative.

I recently had to “salvage” a story with a real estate client when I was asked to publicize a residential property that was on the market for $48 million dollars.

I originally assumed this high-end property would have gold fixtures and marble floors, but when I visited the property, I saw it was really a fixer-upper. I knew I couldn’t position this story as a voyeuristic view into the wealthy lifestyle, like I had originally planned. So I redefined the narrative.

The new story became, “take a look at a $48 million fixer-upper.” Then, I redefined my media pitch into what I originally thought: “You would think this property comes with gold fixtures and marble floors, but you won’t see any of that in this property. Only in New York can you buy a $48 million fixer-upper.”

The new narrative was such a hit that we had the New York Post and New York Daily News asking for an exclusive on the story. We went with the larger newspaper.

Here’s how to apply it to your business.

Next time you can’t get traction with a story, try redefining the narrative. Sometimes, the real story is better than the original story. And here’s the story we got on that  $48 million fixer-upper.

Mark Macias is a former Executive Producer with WNBC and Senior Producer with WCBS. He’s also the author of the communications book, Beat the Press: Your Guide to Managing the Media. Macias now consults small and large businesses on how to get publicity. You can read more on his firm at MaciasPR or MarketYourFund.com

 

 

PR Case Study on Credibility

By Mark Macias

It was all over the news. Amazon would soon start delivering products using drones to deliver products. Even established news organizations, like 60 Minutes, reported on it.

Don’t believe the hype or near-term predictions. It was all part of a flawless PR plan executed perfectly by Amazon.

The drone story wasn’t about reinventing the delivery system for Amazon. It was about Amazon creating a strong, intriguing narrative and backing it up with substance.

This makes for a great case study on credibility that you can apply to your own business. But first, a quick personal story.

Jeff Bezos understands the media intuitively, and I first learned that back in 1999 when I was a producer with NBC in Miami. I pitched a profile story on the young, unknown entrepreneur from Miami Palmetto High School. At the time, Bezos was beginning to shake up Wall Street with strong predictions on his company would revolutionize retail.

His hype worked and the stock skyrocketed.

It’s no different with PR. A strong statement usually gets covered but it first needs to have credibility.

Lesson One: Establish Credibility with PR

Every media campaign needs a credible narrative because without credibility, the media won’t cover your story. If you’re a portfolio manager for a hedge fund and you want to get on CNBC, you better have an established record. Likewise, if you’re running for City Council, you need a plan that is believable and possible or the local reporters won’t write about you.

Amazon has proven itself over the years so credibility has already been established. Did you know earlier this summer, Dominoes Pizza unveiled the same “drone delivery” platform? But guess what – you probably didn’t hear about it because Dominoes Pizza doesn’t have the credible track record of Amazon. If you’re going to make a bold claim, make sure you have the operations or history to back it up.

Lesson Two: Build Suspense

60 Minutes rarely buys into hype. They don’t need to create hype because it is an established program with the best journalists. But in the case with Amazon, if you watch the segment (click here to watch video) you will see how Amazon was able to build suspense for the drone unveiling. 60 Minutes opened their show with that unveiling to bring in viewers – proof that suspense works.

Lesson Three: Identify a Gimmick that Reinforces Your Services

The drone delivery unveiling was a brilliant strategic media move for Amazon because it reinforces its delivery service. But this isn’t about drones and Amazon changing the way books and clothes are delivered to our homes. This isn’t about customer service or delivery becoming more efficient. This was about an idea that every consumer wants to believe. It’s a page from the Jetsons.

This doesn’t mean you should create a gimmick that is not true. At its root, I’m sure Amazon and Jeff Bezos believe drones do have an opportunity to change the way products are delivered. Your gimmick should inspire but have a root of reality.

Mark Macias is a former Executive Producer with WNBC and Senior Producer with WCBS. He’s also the author of the communications book, Beat the Press: Your Guide to Managing the Media. Macias now consults small and large businesses on how to get publicity. You can read more on his firm at MaciasPR or MarketYourFund.com