Questions to Ask BEFORE you Hire a PR Firm

Posted on April 17, 2015 by Mark Macias

By Mark Macias

It’s not easy finding the right service provider for any industry, but in public relations, it can be even more misleading since anyone can call himself a publicist.

So is there a way to weave out the quality from the quantity? And how can you quantitatively measure the value and success of a PR firm?

As a former Executive Producer with NBC in New York, I was pitched stories on a daily basis from publicists, reporters and producers. And as a Senior Producer with CBS, I pitched stories everyday to a tough audience of skeptical journalists.

Now, as the owner of a PR firm, I see the other side.

In my weekly routine, I converse with all kinds of potential PR clients from various industries – finance, tech, service sector, nonprofits. Some of these potential clients are budding entrepreneurs, while others are established CEOs of major organizations.

Regardless of the potential client, I am discovering most business owners ask the wrong questions when it comes to identifying the best PR firm for their needs.

If I were to hire a PR firm, here are the questions I would want my publicist to answer before I hired him or her. I’m basing this on my media career and my insider knowledge of publicity.

Can you give me a publicity strategy for my product?

This is a crucial question. You want to see how the publicist thinks on his feet. I’ve asked this question to seasoned publicists for fun to get into their heads. Most of them say, I would need to research it. I believe a great publicist will have his own ideas and be able to identify it based on his experience without researching what others did.

How do you see my brand?

This question reveals how well the publicist understands your product, platform or service. Make the publicist or PR team explain how they see your product or service. It’s okay if they don’t understand everything at once. I’ve worked with high-tech platforms that took me time to grasp. This is where the publicist should ask questions to get into your product. From this, you will see how well he or she grasps your business.

Tell me about your clients and the media placements you have gotten for them?

Media placements mean everything in the world of PR. I have gotten my clients big stories in the New York Times, New York Post, Good Morning America, CNN en Español, Fox News, Cosmo, TechCrunch, Entrepreneur Magazine -you get the idea. A diverse portfolio suggests this publicist knows how to identify a narrative, regardless of industry, which is not an easy task. Equally important, make sure the media placements this PR firm has secured are in the same arena of your targeted news outlets.

Will I be working directly with you?

Most of the large PR firms in New York will send their best sellers to get your business, but after they win your account, they will pawn off the work to a 22-year-old college grad. How do I know? Because at NBC and CBS, I used to get emails and phone calls from publicists who were fresh out of college while their bosses tried to win my love with after-work events. Make sure you know who is developing the strategy and representing your company to journalists.

What if we don’t get along?

This is a great question because relationships matter in business. If you’re working with a publicist and the chemistry is off, you should be able to get a new person on the account. It’s normal to have differences over strategy. I’ve clashed with some clients because they wanted it done their way, but after I explained my strategy and after we delivered strong results, most of them deferred to my expertise when it came to the media.

How long before we get to see your results?

I’m not giving away my answers to this question, but you should ask it.

What is your media experience?

Experience matters when it comes to anything in life, but it especially matters with the media. Just because your publicist knows how to sell, don’t assume he or she knows how to sell a story to the media. This is a craft and skill that involves a strong understanding of editorial. I would want to hear more about this PR team’s editorial experience within the media. And I’m not talking about, “oh, I’ve worked with this person on stories.” Working with a producer on a story is not the same work as actually producing the story.

Why are you different from everyone else?

Force this publicist to sell him or herself. They are going to be selling you for a living, so you better make sure this publicist knows how to sell himself.

Mark Macias is a former Executive Producer with WNBC, Senior Producer with WCBS and Special Projects Producer with NBC. He’s also the author of the communications book, Beat the Press: Your Guide to Managing the Media. Macias now consults small and large businesses on how to get publicity. You can read more on his firm at MaciasPR.

Media Strategy – Insider POV

Posted on April 16, 2015 by Mark Macias

By Mark Macias

A great hockey strategy is similar to a great media strategy, and it most aptly applies to a phrase made famous by Wayne Gretzky.

“I skate to where the puck is going to be, not where it has been.”

Wayne Gretzky outperformed others by always understanding where the hockey puck was going before it was even hit. This intuition and feel for the puck gave him an advantage because he didn’t need to pivot. The puck pivoted to him.

It’s a similar strategy and approach that also applies to publicity campaigns.

During my time as an Executive Producer with NBC and Senior Producer with CBS in New York, I would always hear a familiar phrase in the morning news meeting.

“That’s old news.”

No reporter or TV producer wants to pitch a story that is old news, which is why when you are conceptualizing a media strategy, you should look first to the trajectory of the news cycle. What is the news covering now, or even better yet – what will they cover tomorrow?

You can always look to today’s news for guidance, but the exceptional media strategist will always be thinking of tomorrow because he knows tomorrow’s story will actually be read today.

Think about that for that a moment……..

Mark Cuban: “Startups Should Never Hire a PR Firm”

Posted on March 18, 2015 by Mark Macias

By Mark Macias

A friend just forwarded me a Business Insider article where Mark Cuban – the brash owner of the Dallas Mavericks and star of the reality TV show Shark Tank – discussed PR for startups and advised that they “Never hire a PR Firm.”

In his business book, How to Win at the Sport of Business, Cuban also elaborated on why many companies shouldn’t hire PR firms.

I sent Mark Cuban an email after reading his book – and he actually responded. Rather than elaborating, take a look at my email to him and how he responded. It will change your view on PR firms for startups.

Continue reading “Mark Cuban: “Startups Should Never Hire a PR Firm”” →

How PR Helps with SEO

Posted on March 2, 2015 by Mark Macias

By Mark Macias

If you type “PR Help” in Google, you will see a link to public relations site on the first page, called PR Help. That high profile search engine ranking didn’t happen by accident and it didn’t arrive solely because of the website name.

It was a choreographed PR strategy that took a little less than 3-months to achieve.

There are many strategies that can help push your website ranking with the search engines: key word optimization, Internet marketing, promoting your website through back links – but one of the most cost-effective ways to increase your search ranking is via public relations.

It is called Search Engine Optimization or SEO for short.

How can PR my search engine ranking?

If you want potential clients or customers to find your website via search engines, consider looking to public relations as an alternative.

Unlike online ads, which expire with your budget, with public relations, your news stories keep working long after your media campaign is over, especially if you can convince the news outlet to post a link to your website.

All of the search engines will rightfully believe your company has more valuable information if a prominent news organization, like the New York Times, posts a website link to your website. That in turn, will raise your profile and ranking with the search engines.

Here’s another way PR can help your website get a higher ranking with the search engines.

Smaller blogs frequently run stories or snippets from the larger media outlets. If a major newspaper runs a story on your company, there is a good chance smaller websites will want to run the story, which helps your SEO.

So before you devote that marketing budget to Facebook ads, take a minute to research the ROI of PR.

Mark Macias is a former Executive Producer with WNBC and Senior Producer with WCBS. He’s also the author of the communications book, Beat the Press: Your Guide to Managing the Media. Macias now consults small and large businesses on how to get publicity. You can read more on his firm at MaciasPR or MarketYourFund.com

Get My Story on the News

Posted on March 2, 2015 by Mark Macias

By Mark Macias

I recently got a Linkedin email that had a catchy headline on the surface, but lacked truth when you looked deeper.

“Publicity is the most under used method to get attention, yet the media is starving for stories.”

I think the Linkedin spammer might have had a better “PR” argument if he said the media is looking for great ideas. “Starving for stories” implies there is a shortage of story pitches hitting reporters and producers and that is not the case.

As an Executive Producer with WNBC, I approved story ideas from publicists, reporters and producers. When I would log into my email at NBC and CBS every morning, I would easily have 300 new emails that were sent overnight from publicists trying to get their clients on the news.

More than 90 percent of those emails didn’t identify a solid news angle and were treated as spam. Those publicists couldn’t find the story narrative even if they had a journalist sitting next to them. And that wasn’t just based on my media experience in New York. During my time as a news producer in Phoenix and Miami, the publicists were actually even more inexperienced.

The media wants to cover stories that have a compelling narrative, stories that impact the public, stories that uncover wrongs or inspire people to do right. Yes – not all news is bad. There is a home for inspiring stories and in TV, we usually call it the kicker.

The news industry is competitive, and it’s not easy to get a solid news story placed unless you have those compelling elements. Here’s more proof of that with numbers. A 30-minute newscast is actually 22 minutes after commercials. Add in sports and weather, and you have a heck of a lot of people trying to get their product inside of 12 minutes of air time.

So the next time you start thinking of hiring a PR firm, make sure you research the publicist or PR firm. If they start throwing out statements like the media is starving for stories – be leery.

Most Common Publicist Mistakes

Posted on February 27, 2015 by Mark Macias

By Mark Macias

I was going through my emails this morning and found an old story I wrote while I was a Senior Producer with CBS in New York.

A global PR agency had asked me to write an article for their employee newsletter, giving their publicists some tips on how to write a better media pitch. I reread the story and decided to repost this for business owners and entrepreneurs trying to get their stories told on the news.

Common Mistakes Made by Publicists

Every morning when I log onto my computer, I have about 100 new emails from publicists trying to get their client on the next local newscast. I want to read every email closely, but in an era of shorter staffing and larger workloads it is physically impossible to read every single pitch word-for-word. Unfortunately, I know I may be missing some good story ideas, which is bad for everyone. Viewers won’t get to see the next great product and I won’t get to pitch the next great idea.

This is why it is so important to clarify and focus your pitch off before you hit send. Publicists have only seconds to make a lasting impression with the media, and if your email doesn’t catch the eye, there is zero chance of getting on the newscast.

There is no official “right” or “wrong” way to draft a press release but there are definitely “dos” and “don’ts” that will either increase or decrease your chances of getting a reporter’s attention. Here are a few of the biggest mistakes I see publicists make with their press releases time and time again.

Publicists try to cram everything into one press release.

A press release has a purpose. It is to alert the media to your story idea, not a time to make the hard sell. Your press release should not encompass every single fact and angle for the story and it should never be more than one page. (Think white is good). The release is merely the first step towards getting you on the newscast or in the local papers. Many publicists make the mistake of trying to cram everything into one page, causing the release to lose focus or clarity. Instead, write your release so it sounds more intriguing. Look for interesting angles, ways to tease your story and pique the reporter or producer’s interest. If the journalist finds your story interesting, trust me, he or she will follow-up with you and ask you about the facts you left out of the initial release.

Publicists pitch evergreen story ideas.

It’s hard to fathom how so many people pitching the media forget the basics of news. People watch the news and read the newspapers because they want to find out what is “new” that day. It’s a simple formula: news is new minus the S, yet surprisingly many publicists seem to forget this in their pitches.

This is why you should never send a news release that sounds like it could have been written a year ago. I frequently get the same email pitches from publicists that they pitched me several months earlier. They probably assumed I wouldn’t remember it or perhaps they think I didn’t read their release the first time. No, I didn’t pitch their story the first time because it wasn’t new.

Laser hair removal is not new no matter how you try to spin it. However, the fiscal stimulus plan is new and a good publicist will find a way to link their salon to the new fiscal stimulus plan. In late February, I read an article about a salon in Springfield, Illinois that was offering its own stimulus plan for people who lost their job. The reporter wrote about how the salon was offering free haircuts to people who were about to go in for a job interview. They only had to tell the receptionist that they were in for the “stimulus haircut.” The article also profiled the salon’s new royalty rewards program, which essentially offered 25 percent off a haircut over the course of the program. This article was a great public relations coup that raised the salon’s profile in the community. And, it was a timely piece of work that could travel anywhere (in other words copied by other publicists in other cities). Finding a timely article isn’t as difficult as it sounds. It’s actually quite easy once you learn how to learn to follow the news cycle.

Publicists don’t personalize their pitch.

It’s okay to pitch the same story idea to different news outlets, in fact, I encourage it. You never want to limit your success to one person, and the more people who read your news release, the better chance you have of getting it read. However, I am not a fan of massive email blasts. It’s just another form of spam and it usually ends up getting automatically filtered into my outlook junk mail box without me even knowing it.

You don’t have to rewrite the release, but you should add a one-liner at the top of the email, telling the producer or reporter why this is a good story idea for him or her. Also, take the time to research the right reporter or producer. If you’re pitching a consumer story idea or anything that involves money, send it to the consumer reporter or producer. If you’re pitching a story on a restaurant, pitch it to the food critic or the lifestyle reporter. To me, that’s common sense, but surprisingly I frequently get pitches for sports and entertainment.

As a special projects producer, I suspect my profile in the various media databases details my broad background in consumer, entertainment, medical, lifestyle, investigative, etc. I still always forward good story ideas to the proper person, but a publicist could increase his chances for success by pitching the consumer idea directly to the consumer producer. Finding the right person is not that time consuming and you don’t even need to be subscribed to expensive database lists. Sometimes it’s as simple as looking at the company’s website or calling the news desk and asking for a name.

I understand how difficult it is to get the media’s attention. I’ve called some of my own friends in the media and I don’t even get a call back. It’s nothing personal. If you call a reporter or producer and they ask you to email them a press release or they don’t return a voicemail, it’s probably because they want you to focus the idea rather than ramble on about why you have just discovered the next great idea.

I do believe there is a home for every story idea and it’s just a matter of discovering where that outlet is. So don’t get discouraged if no one is biting on your story idea. Perhaps, you need to go back to the drawing board and find a more timely angle. Or maybe, you need to reformat that press release so it doesn’t look so cluttered. By following the above rules, you may not get on the news that day, but you will definitely improve your chances of getting your product, service, business or client on the news.

How to Redefine the Narrative

Posted on February 27, 2015 by Mark Macias

By: Mark Macias

It’s time for an advanced lesson in public relations.

In journalism and PR, the story narrative is crucial to success. Without a strong narrative, there will never be a media placement, regardless of how many contacts you have in the media.

During my years as a news producer with NBC and CBS, there were many times I pursued a story only to discover that the story I thought I was pursuing, changed. When this happened, we had two options – kill the story or salvage it.

In the early stages, like in your initial pitch to a reporter, it is very easy to kill the story, but when money has already been invested in a story, you learn how to salvage it.

As an Executive Producer with WNBC, I oversaw a very large production budget that funded the Special Projects unit. There were many times when I approved a story idea and we invested money into the story, only to discover half-way through the story that it wasn’t there.

This was when we had to put on our creative hats and think of ways to salvage the story – also known as redefining the narrative.

I recently had to “salvage” a story with a real estate client when I was asked to publicize a residential property that was on the market for $48 million dollars.

I originally assumed this high-end property would have gold fixtures and marble floors, but when I visited the property, I saw it was really a fixer-upper. I knew I couldn’t position this story as a voyeuristic view into the wealthy lifestyle, like I had originally planned. So I redefined the narrative.

The new story became, “take a look at a $48 million fixer-upper.” Then, I redefined my media pitch into what I originally thought: “You would think this property comes with gold fixtures and marble floors, but you won’t see any of that in this property. Only in New York can you buy a $48 million fixer-upper.”

The new narrative was such a hit that we had the New York Post and New York Daily News asking for an exclusive on the story. We went with the larger newspaper.

Here’s how to apply it to your business.

Next time you can’t get traction with a story, try redefining the narrative. Sometimes, the real story is better than the original story. And here’s the story we got on that $48 million fixer-upper.

Cat and Mouse – Related to PR

Posted on February 27, 2015 by Mark Macias

By Mark Macias

Why does the cat always catch the mouse? When you think of how agile and quick a mouse can be, he should always be able to outmaneuver the cat. Yet, nearly every time, the cat will always catch the mouse.

That’s not just a fun question. It’s actually a way of thinking that applies to public relations.

First off, I don’t claim to be an expert on mice or cats. I have never owned a cat and I hate mice, so I am not skilled at analyzing the strengths and weaknesses of mice and cats. But as a person who lives in Manhattan, -and every New Yorker will tell you – “if you have mice, get a cat and the problem will go away.”

There must be some strategy behind a cat’s approach. There is and here is how it applies to public relations and business.

What Cats and Mice Teach us about Public Relations

A cat traditionally studies its prey before it attacks. It tries to understand the mouse’s movements and agility in advance. The cat is more patient. It takes his time approaching the mouse, waiting for the right moment to pounce while the mouse is busy sniffing the ground.

Now let’s take a closer look at the mouse. I’ve watched mice move on the streets of Manhattan and I will never understand why he loses to the cat. The mouse is faster and more agile and should run circles around the puffy paw.

Trust me, I couldn’t catch a mouse on the streets but I guarantee you I could catch a cat if I needed to. The mouse – on the surface – has every natural talent to win the household game, but it doesn’t because he is afraid.

In the world of PR, you should study and understand the journalists you want to pitch because you only get one chance. If you fire off that story idea before it is completely developed, you risk losing an opportunity for coverage.

Many clients want to see results quickly, and as a business owner, I understand. I want to see a high rate of return as well on my investments. But if the execution of the strategy is rushed and sloppy, you risk losing out on solid media placements.

Fear of Failure Destroys PR Campaigns

Fear is another failing item that can’t be associated with public relations. A creative media strategy requires confidence in an idea and strength with the execution. You can’t be afraid of creative ideas when pitching reporters. Sure, I’ve come up with some crazy publicity stunts and not all of them worked. But a good majority did. If I was afraid of failure, I would have missed out on the home runs. The same applies to your business. You can’t be afraid like that little mouse.

Finally, the mouse fails because he doesn’t think. If you have observed any mouse in a kitchen after turning on the light, they don’t react to change well. Their bodies scramble without direction. It’s like they are immobilized by the sudden change in environment. As a publicist, you need to be able to adapt quickly to change. If you are getting multiple rejections from reporters than it is highly likely your strategy or media pitch is off and needs to adapt to the moment.

If you’re trying to succeed with media placements, you really do need to think like the cat but move like the mouse. If an idea doesn’t seem to be catching on, listen to the feedback of reporters. Are you missing an element with your idea? Does the reporter need more evidence to support the story? Be nimble and respond to their questions. Be like the mouse – fast, agile and quick to respond.

In the cartoon, Tom & Jerry, the mouse always won because he out-thought the big, slow cat. Of course, that is the land of fiction, but since the Tom & Jerry narrative was created by a real person, I can now understand why little Jerry won every time the two battled wits. The publicist or business that out-thinks the competition, usually wins.